We have put together a list of commonly asked questions that many clients find helpful when trying to decide if they want to book with us. If you have any additional questions, please don’t hesitate to include them when you contact us!
How can I get an estimate from you?
How is an estimate made?
How far in advance do I need to book a shoot?
Is a deposit required?
Will the day I request be held for me?
After I book a shoot, what happens next?
What if something changes with the shoot?
What if I have to cancel the shoot?
Q. How can I get an estimate from you?
A. We have a contact form on our website for prospective clients to fill out, which will give us the information needed to make an initial estimate. If we need more information we may reach out to you via the contact information provided. You will normally receive your initial estimate within one business day.
Q. How is an estimate made?
A. When we book a shoot we gather as much information about the needs of our client as we can. We will try to determine how many photos our client will need and if there is any custom work that will incur additional costs. We will then make an estimate of the total cost based upon this information.
Q. How far in advance do I need to book a shoot?
A. Scheduling a shoot will really depend on the type of work you need. Some work must be scheduled at a particular time of day and weather can be a factor. That being said, we can also respond quickly when needed as our schedule allows.
Q. Is a deposit required?
A. We do require payment of the minimum purchase when the contract is signed. At the time of image delivery the balance of all images purchased (less the deposit) will be due. You can learn more about minimum purchases below.
Q. Will the day I request be held for me?
A. If a specific day for the shoot is requested we will put a courtesy hold on that date for up to three days. If we do not hear back from you regarding the estimate after three days, we will make that date available for other clients once again.
Q. After I book a shoot, what happens next?
A. You will receive a copy of our contract which will need to be signed and returned to us. This can be scanned and emailed or mailed back to us.
Q. What if something changes with the shoot?
A. From time to time things will change that can cause an adjustment to the estimate we provided. If something comes up that will cause a change beyond what has been approved on the estimate we will reach out to you with an adjusted estimate. We will work with you to find an equitable solution and to receive approval to move forward.
Q. What if I have to cancel the shoot?
A. After a contract has been signed the deposit is non-refundable.
Q. What kind of photo equipment do you use?
A. I have a list of the gear I use.
Q. What should I do to have my home ready?
A. I have a checklist for real estate shoots that you will want to complete before I arrive to ensure everything goes smoothly.
Q.Should I have my hair and/or makeup done professionally?
A. I do recommend having hair and makeup done by a professional stylist.
Q. What should I wear to a portrait session?
A. You will want to wear something professional that shows off your personal style. If you need assistance with this I am happy to help you choose something.
Q. When payment is due?
A. Any remaining balance is due at the time of delivery of your photographs. Once payment is received the photos will be delivered via the agreed upon method. See delivery section for more information.
Q. What type of payments can I make?
A. We will send an invoice by email at the time of delivery. The online invoice can be paid with all major credit cards. We also accept checks and cash. Please make checks payable to “Matt Hopkins”.
Q. Why do you have a minimum purchase?
A. We often require a small number of images be purchased by the client as part of our contract. We do this to cover our time in taking the photos and applying basic post production. When we deliver the final product, the client will make the final selection of images they purchase from us. The minimum number of images will vary based upon the project.
Q. How do volume discounts work?
A. We value our clients’ business and volume discounts are a way for us to thank our clients for purchasing a larger number of photos from us. This discount can range from 5% to 20% off the per image price. Similarly, we offer discounted Half Day (4 hours) or Full Day (8 hours) rates when booked on an hourly basis. Volume discounts are not applied to Custom Post Production work or Production Costs.
Q. What are Production Costs?
A. These are costs associated with the creation of an image for a client. As an example, if a home needs to be staged a certain way for the photo shoot, the cost of that staging would be a Production Cost. Similarly, costs of additional staff, equipment or any other specialized cost for the creation of the image would fall under Production Costs. These costs are billed directly to the client.
Q. How does your licensing work?
A. Unless otherwise contracted, we retain copyright of all of our images. Images are licensed based on how our client plans to use them. If a client needs to use the images for a different purpose we can amend the license to include additional uses, which may incur an additional cost at that point. Unless otherwise contracted, we retain the right to use the images for promotional or advertising purposes.
Q. How will I receive my images?
A. All of our photos will be delivered as JPEG in 300 ppi high resolution. Generally, we deliver our photos by email using Google Drive but depending on the needs of our client we can use other digital delivery methods such as Dropbox, One Drive, etc. We do not currently offer delivery via Flash Drive or DVD.
Q. Do I get all the images you shoot?
A. No. We will often shoot a large number of photos to ensure we not only capture the subject in the best possible way but will also try different angles and styles of shots. We will then review the images and hand select the best images we’ve taken and push those into post production. Once the photos have been “touched up” we will then bring them to our client for final photo selection.
Q. What kind of post production work do you offer?
A. We offer two types of post production; Standard and Custom. Standard Post Production is included with every photo we deliver to ensure the best possible product is delivered to our clients. We will make general enhancements to the photos and remove small spots, blemishes, etc. Custom Post Production is advanced editing that is used to remove or alter entire objects within a scene. This type of work will take considerable time and effort to complete and we do charge an hourly rate for it.
Q. What if I lose my images?
A. $50 fee for an additional delivery after the photos have been delivered and archived.